Enterprise Customer Success Manager (ECSM)

Who we are:

At Progress Learning, LLC, our mission is to help all students across the country master state standards by empowering educators with personalized teaching tools and support.

What we are looking for:

Progress Learning is seeking an Enterprise Customer Success Manager with a solid background in Education with a dynamic skill set for developing and maintaining relationships with our top-tier clients. This includes identifying and understanding their needs, developing and implementing solutions that meet those needs, and ensuring that they are satisfied with our services. The Enterprise CSM will also be responsible for managing the sales pipeline for these accounts, and for generating new business opportunities.

Duties include:

Strategic:

• Develop and maintain relationships with top-tier clients
• Identify and understand client needs
• Develop and implement solutions that meet client needs
• Analyze data and make meaningful interactions with clients to showcase strengths and areas of growth and improvement
• Ensure client satisfaction with our services
• Manage the sales pipeline for top-tier accounts
• Generate new business opportunities
• Provide relevant and engaging professional development
• Work with other departments to ensure that client needs are met
• Stay up-to-date on industry trends and best practices

Required Skills, Behavior, or Knowledge:

• 5+ years of experience in a sales or client service role
• Proven track record of success in developing and managing relationships
• Excellent communication and interpersonal skills
• Strong analytical and problem-solving skills
• Ability to work independently and as part of a team
• Self-motivated and results-oriented
• Up to 60% travel during peak seasons

To Apply: email resume to [email protected]